In an business built around perfection, you need to push people to say, “Bad news, I made a mistake.” Only by surfacing mistakes can the business stamp them out.
In an business built around exploration, on the other hand, people need to say, “Good news, I made a mistake.” Only by seeking things that don’t work will the business end up exploring new things.
In both situations:
People in most businesses don’t want to speak up, because we have been taught that mistakes should be hidden. In both situations, though, hiding them is the very worst option.
Let your business be a voyage of exploration. Seek new ways, make new mistakes, actually encourage new mistakes, that’s the way to innovation