In a business built around perfection, you need to push people to say, “Bad news, I made a mistake.” Only by surfacing mistakes can the business weed them out.
In a business built around exploration, on the other hand, people need to say, “Good news, I made a mistake.” Only by seeking things that do not work will the staff end up exploring.
In both situations, people do not want to speak up, because we have been taught that mistakes should be hidden. In both situations, though, hiding them is the very worst option.
Is your business (and personal relationships) based on factory like attitude of “Bad news, I made a mistake” or a lab like attitude which says “Good news, I made a mistake.” The former is about hiding and stifling, and latter is about openness and growth.
When we encourage more mistakes (instead of hiding them), we are on our way to encouraging growth… The more we learn, the more we grow.
Let’s explore more.