Think of a person you love to be around, someone you have rich and satisfying conversations with.

It is likely your conversations are a two-way exchange including acknowledgement, pauses and even moments of silence.

Those conversations that makes you think even hours after they have ended.

Compare that to how we communicate with our customers.

To have meaningful relationships with our customers, we need to be able to connect with them by having rich and satisfying conversations with them.

Not selling, not complaining, not talking endlessly, not trying to prove your smarts, but connecting, listening and meaningful conversations.

Our customers have a voice and it is our job to make them part of the conversation.

Because when we listen to and engage with customers our businesses benefit in ways we might never have imagined.

Nothing compares to a beautiful conversation with a beautiful mind. Be brave enough to start a conversation that matters.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s