Memorable Goodbyes

When we are serving customers we tend to front-load our effort. We put so much effort on attracting and laying the red-carpet as a way of welcoming our prospects. Hotel reception staff are well-versed in making a great impression when the guest checks in. Good waiters quickly seat new diners and take orders promptly. Retailers…

Generational Entrepreneurship: Silicon Valley vs. Shenzhen [Part 4]

How did China and Shenzhen entrepreneurs grow to be one of the leading economic superpowers? They chose manufacturing. They started with being better and efficient at copying other countries's products. That led to them being dubbed the kings of "knock-offs." Does copying other people's products work? Copying with a strategy seemed to worked. Copying and…

The Antidote: Allowing for serendipity

Louis Pasteur discovered vaccination by accident. The idea that the same bacteria that caused the disease would be the key to becoming immune to it was so ahead of its time that it would have been impossible to get there by logical thought. An accident was required. Louis Pasteur did not get there by accident…

Two kinds of ‘I don’t know’

  I don’t know French. I can’t play the piano. I have no clue how to catch a bony catfish. This is the first kind of don’t know. Stuff you don’t know because you have not been taught it yet. Books are awfully good at solving this problem, so are good teachers. Once you get…

And now, what’s next?

The last eight weeks have been like no other. An unfolding tragedy, unevenly distributed. An economic freeze. A media frenzy. It is easy to be exhausted, especially since there is still quite a lot of slog left to go. Is it too soon to wonder what’s next? And at the heart of it: how can…

How will you know if your idea will work?

You won't  know, not for sure. There are no guarantees, no way of knowing one hundred percent if you have got the right answer. Will that idea that is rattling around your head work? Will that idea that makes you lose sleep work? There is only one way to know and that is to press…

Lamborghinis and television ads

A friend recently shared: Lamborghini does not advertise on television because people who buy Lamborghini’s don’t watch television. The idea applies pretty much to everything we do. For example, do we understand where people who read our blogs, and use our offerings hang out? Where do your customers hang out? Perhaps even more pertinently, where…

Money | Credit | Debt

Ray Dalio, one of the most successful money managers alive, is both a phenomenal investor and a rigorous thinker. Over the past decade, he has spent a growing amount of time sharing how he operates and makes sense of the world. A recent example of this is a newsletter series he has been writing on…