Put the customer first is not necessarily the right advice. As an entrepreneur, put your team first. Put the front-line staff, and their team leaders first. The goal is to maximise the odds of repeat business driven by turned-on employees serving their customers. Your primary focus as a startup leader is your team. The primary…
When the financial crisis took off last autumn, Karl Marx’s “Das Kapital”, originally published in 1867, whooshed up bestseller lists. The first book to describe the relentless, all-consuming and global nature of capitalism had suddenly gained new meaning. But Marx had never really gone away, whereas Friedrich Engels, the man who worked hand in glove…
When I go to a restaurant, I have a tendency to assess the cleanliness of the place by its restrooms. You can tell the hygiene levels of a restaurant by the hygiene levels of the restrooms. Often we tend to focus on the big things, the things on everyone's eyes. A clean, attractive and even…
Sometimes as you are reading you get hit by a story, booommm and then you say, "wait, let me read this again" and then you go back and start re-reading. The story goes like this: ______________________________________ Despite their condescending racial attitudes, the English had designs on the country of the Khoe and wanted to learn…
A while back, I had a colleague who passed away due to cancer a year after giving birth. When I saw this 👇 it reminder me of her, and the response to the post is remarkably beautiful: The last sentence: ___________________________________ "You did not take her from this world. You are how she remains in…
I think thanksgiving holiday or celebration is something that we should all adopt. I love the idea of thanksgiving. It is not about the gifts or ordering something from Takealot or Amazon, but it is about being appreciative of the air in our lungs, the friends and family we still have, it is about being…
Once you are in a slot, it is harder and harder to move out of it. Whether it is a slot at work or in your business. The status quo is here because it is good at persisting. One option, particularly if you are on your own, is to take your development seriously. Instead of…
https://www.youtube.com/watch?v=7oMiqHFppGI&t=11s Her feelings are saying No matter how many ways she can show me that she and I are the same, That it is also tough for them to climb up those hills, Especially when they are wearing their heels, That it is also rough for them to become doctors, Especially when they are still…
One of the mentees was complaining about being mentored on entrepreneurship by someone who is not an entrepreneur. Basically, he was complaining about being taught how to hunt by someone who has never been in the bush. I personally believe you can be an expert in entrepreneurship or innovation without being an entrepreneur or innovator.…
A few incidents had me talking about the effects of kindness over force to a mentee. She remarked that our discussion reminded her of the parable of the wind and the sun. Ever since we had that conversation, the parable has popped into my head as I reflected on a couple of places where I stumbled recently. Here…
I just finished reading The Psychology of Money by Morgan Housel and I found this quote very interesting: __________________________________________ We tend to judge wealth by what we see, because that’s the information we have in front of us. We can’t see people’s bank accounts or brokerage statements. So we rely on outward appearances to gauge…
“How will you measure your life?” by Clayton Christensen inspired a lot of thinking. The concept that had the greatest impact on me is that of the dangers of marginal thinking. When Clay started his chapter titled “Stay out of Jail,” I laughed. I highly doubted I’d ever be in the position that an insider…
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