Monthly Archives: June 2017

StartUp Tip #37: Build for joy

Traditional businesses, particularly large-scale service and manufacturing businesses are organised for efficiency, or consistency, but not joy. Joy comes from surprise and connection and humanity and transparency and new… If you fear special requests, If you staff your startup with … Continue reading

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StartUp Tip #36: Overpromise…

… and overdeliver. The problem with underpromising and overdelivering [in this connected world] is that if you underpromise in face of competition that is overpromising, you may not be chosen. It’s an old cliché in business that smart companies underpromise … Continue reading

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StartUp Tip #35: Mental strength

Phase 1: This is the best idea ever. Phase 2: Ok, this is harder than I thought. Phase 3: This is going to take some work. Phase 4: This sucks and it’s boring. Phase 5: Dark night of the soul: … Continue reading

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StartUp Tip #34: Tips on how to live when you feel like giving up

The following are some of my 20 tips on how to live that I feel will be helpful when you feel like giving up: Appreciate happiness when it is there; Sip, don’t gulp; Be gentle with yourself. Work less. Sleep … Continue reading

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StartUp Tip #33: Take initiative

Most people spend a lot of time to get an education. They wait for the teacher (hopefully a great one) to give them something of value. Many employees do the same thing at work. They wait for a boss (hopefully … Continue reading

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StartUp Tip #32: “Here, I made this”…

Deliver before you are ready, because you will never be ready. Ready implies you know it is going to work, and you can’t know that. Waiting to be ready is hiding. My approach has always been, start and deliver it … Continue reading

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StartUp Tip #31: Addicted to being busy

Some of us get so used to the adrenaline rush of handling crises that we become dependent on it for a sense of excitement and energy. How does urgency feel? Stressful? Pressured? Tense? Exhausting? Sure. But let’s be honest. It’s … Continue reading

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StartUp Tip #30: Slay at the office and play horsie at home

Actors spend months and months getting into role. They also spend time getting out of role. The dangers of actors not getting out of role [i.e de-roling] is that the roles they play affects their personality, creating depression, acting out … Continue reading

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StartUp Tip #29: As a leader, don’t hog the space

Cincinnatus was an emperor in the Roman Empire. Cincinnati, the city, is named after him because he was a big idol of George Washington. Cincinnatus is a great example of successful leadership because he was asked to reluctantly step into … Continue reading

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StartUp Tip #28: Tantrums not caught

Tantrums are frightening. Whether it is an employee, a customer or a dog out of control, tantrum behavior is so visceral, self-defeating and unpredictable, rational participants want nothing more than to make it go away. And so the customer service … Continue reading

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